We accept returns and exchanges of products purchased directly from Wheaton Arms up to 15 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as it was received, and in the original packaging.
Gift certificates are not eligible for refunds.
No returns or exchanges can be accepted for used parts.
Any used part sent for a refund will be returned to the customer at the customers expense.
Your receipt is required for processing returns. Please see below for shipping information.
The customer is responsible for paying shipping costs for returns and exchanges.
Shipping costs on the original order are non-refundable.
If the value of the return or exchange is significant, please consider using a traceable shipping service or purchasing shipping insurance. Wheaton Arms INC does not independently insure return shipments.
WHEATON ARMS INC. DOES NOT INSURE ORDERS OR SHIPMENTS. ANY ORDER LOST DURING SHIPMENT IS THE PURCHASERS RESPONSIBILITY. WHEATON ARMS INC. IS NOT LIABLE FOR LOST, STOLEN OR MISPLACED ORDERS. ONCE THE ORDER SHIPS AND THE TRACKING NUMBER IS ISSUED, ALL LIABILITY FOR THE PRODUCT AND ORDER BELONGS TO THE PURCHASER. BY PURCHASING WHEATON ARMS INC. PRODUCTS, THE PURCHASER AGREES TO THIS BINDING AGREEMENT. IF THE PURCHASER WISHES TO INSURE THEIR PURCHASE, A LINK IS AVAILABLE DURING CHECKOUT TO ADD SHIPPING INSURANCE TO THE ORDER.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will advise you of the status of your refund. If a refund is approved, then your refund will be processed to your original method of payment.
All refunds will incur a 30% restocking fee
If your refund appears to be late or missing, please take the following steps in order:
1) Check the account of your original payment method.
2) If your refund has not posted, please contact your bank or credit card company. There can be longer delays in posting refunds and Wheaton Arms INC. does not have control over these delays after we have processed a refund.
3) When steps 1 & 2 do not answer your concerns to your satisfaction, please contact us at intel@wheatonarms.com
WA INC Attn: Returns
PO Box 425
Easley, SC 29641